Frequently asked questions
A few of the questions we hear most. If yours isn't here, write to hello@aloytravel.com — it lands directly with the founder.
Materials & care
What are ALOY bags made from?
Every piece is built from durable, water-resistant technical fabric (600D polyester), finished with rich faux-leather trim and brushed silver hardware. The interior is a wipe-clean lining built for the inevitable spill.
How should I care for my ALOY bag?
Wipe the exterior with a damp cloth as needed. After travel, wipe the interior down to keep it fresh. The faux-leather trim is durable and easy to maintain — no conditioning required. For tougher marks, mild soap and a damp cloth.
Are the bags water-resistant or waterproof?
Water-resistant. Light rain, spills, and travel weather are fine. Don't submerge them.
Shipping & returns
How much is shipping?
Free standard shipping on U.S. orders over $99. Flat $8 standard shipping on orders under $99. Expedited and overnight options are available at checkout if you need it sooner.
Where do you ship from?
Our facility in Charlotte, North Carolina. We hand-pack each order. Most orders ship within one business day.
How long does shipping take?
Most U.S. standard orders arrive within 3–5 business days after shipment. You'll get a tracking link by email as soon as your order ships.
Do you ship internationally?
U.S.-only at launch. International availability is on our roadmap — join the newsletter for first access.
What’s your return policy?
30 days on unused, unworn items with original tags and packaging. Email returns@aloytravel.com with your order number and we’ll send a prepaid return label within one business day. Full policy here.
Do you offer any discounts?
Use code WELCOME10 at checkout for 10% off your first order. Buy The Director and The Companion together and $9 comes off automatically — we call it The Founding Pair.
Sizing & fit
Will my suits fit in The Director?
Yes. The Director is sized for standard men’s and women’s suits up to size 46/16. Packed dimensions are roughly 21.1" × 11.8" × 10.6" (32 L). It's bin-friendly on every major U.S. carrier.
Is The Companion TSA-compliant?
The bag itself is TSA-friendly proportions. The liquids inside are still subject to the 3-1-1 rule — we can’t help you with that part.
Brand & buying
Who makes ALOY bags?
We work directly with a small workshop in Guangzhou, China, where our maker Mark has been making bags for twenty-one years. Designed in Charlotte, hand-finished in Guangzhou.
Do you offer gift wrapping?
Not yet. It's on the roadmap — if you'd like a personal note included with a gift order, mention it in the order notes at checkout and we'll write one by hand.
What does the name ALOY mean?
ALOY is a dedication to Aloysius. It’s a personal name, given as a brand name — a reminder that the journey, and how you take it, matters.
How do I reach you?
Email hello@aloytravel.com. We reply within one business day, founder-signed.