Return & Refund Policy

We want you to love what you carry. If something isn't right, send it back — we'll make it easy.

You can return any unused, unworn item with original tags and packaging within 30 days of delivery for a full refund to your original payment method.

How to start a return

Email returns@aloytravel.com with your order number and the reason for return.
We'll send a prepaid return label and instructions within one business day.
Once we receive and inspect your item, your refund will be issued within 5–7 business days.

What we can accept

Unused, unworn items with original tags still attached
Items in original packaging
Returns initiated within 30 days of delivery

What we can't accept

Items showing signs of wear, use, or travel
Items without original tags or packaging
Final-sale items (clearly marked at purchase)
Returns initiated more than 30 days after delivery

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, contact hello@aloytravel.com within 7 days of delivery. We'll cover the return shipping and send a replacement at no cost to you.

Exchanges

We don't process direct exchanges. To switch a color or a product, return your original order for a refund and place a new order for the item you want — that way you get your replacement faster than waiting on an exchange.

Refund timing

Refunds appear on your statement within 5–7 business days of our inspection. Banks occasionally take an additional 1–2 business days to post the credit.