Shipping Policy

We hand-pack every order in Charlotte, North Carolina, and ship it fast. Here's the plain-English version of how that works.

Where we ship from

Every order is hand-packed at our facility in Charlotte, North Carolina. Orders placed before 1 p.m. ET on business days typically ship the same day; orders placed after will ship the next business day.

Domestic shipping (United States)

Free standard shipping on orders $99 and over
Flat $8 standard shipping on orders under $99
Expedited and overnight options available at checkout

Most U.S. standard orders arrive within 3–5 business days after shipment. You'll receive a tracking link by email as soon as your order leaves us.

International shipping

We are U.S.-only at launch. International availability is on our roadmap — join our newsletter for first access when it goes live.

Order tracking

You'll receive a tracking link by email the moment your order ships. If your tracking hasn't updated within 7 business days or your order is marked delivered but hasn't arrived, email hello@aloytravel.com and we'll work with the carrier to make it right.

Lost, stolen, or damaged packages

If your package arrives damaged, contact hello@aloytravel.com within 7 days of delivery with a photo and your order number. We'll cover the replacement at no cost to you.

If your package is marked delivered but you haven't received it, check with neighbors and your building first — then write to us. We file a claim with the carrier and replace your order while the claim is being processed.