Privacy Policy

ALOY Travel respects your privacy and is committed to protecting your personal information. Here's a plain-English summary of what we collect, why, and your rights.

Information we collect

When you visit, register, or make a purchase, we may collect:

  • Your name, email address, shipping and billing address
  • Payment details (processed securely by our payment providers — we never store full card numbers)
  • Order history and customer-service correspondence
  • Basic device, browser, and usage information collected automatically (IP address, pages visited, referring site)

How we use your information

We use your information to:

  • Process and fulfill your orders, including handling returns and exchanges
  • Send order updates and shipping notifications
  • Respond to your customer service inquiries
  • Send marketing communications, if you've opted in (you can unsubscribe at any time)
  • Improve our website, products, and shopping experience
  • Detect and prevent fraud

Who we share your information with

We share only the information needed for trusted third-party services to do their jobs:

  • Shopify — our e-commerce platform, which hosts the store and processes payments
  • Shipping carriers (USPS, UPS, etc.) — to deliver your order
  • Email service providers — to send transactional and marketing emails if you've opted in
  • Analytics providers — to understand how visitors use the site, in aggregate

We do not sell your personal information to third parties.

Cookies

Our website uses cookies and similar technologies to remember your cart, keep you logged in, and understand how the site is used. You can disable cookies in your browser settings, but some features of the site may not work as expected.

Data retention

We retain your information for as long as needed to fulfill orders, comply with legal obligations, resolve disputes, and enforce agreements. Order records are typically retained for at least 7 years for tax and accounting purposes.

Your rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request that we correct or delete your information
  • Opt out of marketing communications
  • Lodge a complaint with a data protection authority

To exercise any of these rights, email hello@aloytravel.com with your request and we'll respond within 30 days.

Children's privacy

Our store is not intended for children under 13. We do not knowingly collect information from anyone under 13.

Changes to this policy

We may update this policy from time to time. Material changes will be posted here and the "last updated" date below will be revised.

Contact

For any privacy-related questions or requests, write to hello@aloytravel.com.

Last updated: May 2026. ALOY Travel — Charlotte, North Carolina.